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PlayNow Support

Get answers to common questions related to registration, accounts (including deposits and withdrawals), games and more on PlayNow.

Visit PlayNow Help

Questions about earning Encore Points on PlayNow? Visit Encore Rewards on PlayNow for more details.

Contact Methods

Live Chat

Live chat is the fastest way we can help you resolve any issues with registration or your account.

Connect with one of our Customer Support team members or get support from our GameSense Advisors via live chat.



You can reach our Customer Support team or GameSense Advisor daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.


For general inquiries that are not time sensitive please complete the contact form, which will help get you information you need on the product or service that you need it on. You may also find an answer to your question in our FAQs.

For PlayNow account specific questions or inquiries, please contact one of our Customer Support team members via Live Chat or phone, as validation is required.

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Our offices

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Head Office

74 West Seymour Street,
Kamloops, BC V2C 1E2

Tel: (250) 828-5500
Fax: (250) 828-5631

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Marketing & Sales Office

2940 Virtual Way,
Vancouver, BC V5M 0A6

Tel: (604) 215-0649

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For media inquiries, please visit BCLC's Media Centre on