Internet Explorer support ending

As of January 1st, 2020, no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.

Our Customer Support team is experiencing high chat and call volumes. Thank you for your patience, as it may take longer than usual to connect with us.

Get in touch with PlayNow!

We have a variety of ways for you to reach us.

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Contact form

Do you have a comment, question or problem you need solved? The contact form will help get the info you need on the product or service you need it on.


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You can reach our Customer Support team daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.

Need to speak with a GameSense Advisor? Call our customer support team at 1-866-815-0222.

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Live Chat

Want to chat? Connect with one of our Customer Support team members or get support from our GameSense Advisors via live chat.

Our offices

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Head Office

74 West Seymour Street,
Kamloops, BC V2C 1E2

Tel: (250) 828-5500
Fax: (250) 828-5631


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Marketing & Sales Office

2940 Virtual Way,
Vancouver, BC V5M 0A6

Tel: (604) 215-0649

VIEW MAP media inquiries

For media inquiries, please visit BCLC's Media Centre on