Internet Explorer support ending

As of January 1st, 2020, PlayNow.com no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.

Our Customer Support team is experiencing high chat and call volumes. Thank you for your patience, as it may take longer than usual to connect with us.

Get in touch with PlayNow!

We have a variety of ways for you to reach us.

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Email

Due to a significant increase in volume, our contact centre will not be accepting new emails at this time. Emails previously received will be answered in the next 5-7 business days. Please be advised our Phone and Chat Agents are still available to help you; however, our wait times are longer than usual. We appreciate your patience and look forward to assisting you as soon as possible.

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Telephone

You can reach our Customer Support team daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.

Need to speak with a GameSense Advisor? Call our customer support team at 1-866-815-0222.

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Live Chat

Want to chat? Connect with one of our Customer Support team members or get support from our GameSense Advisors via live chat.


Holiday Hours

Date Customer Support
Christmas Eve (Dec. 24) 7:00 AM - 8:00 PM Pacific Time
Christmas Day (Dec. 25) 7:00 AM - 8:00 PM Pacific Time
Boxing Day (Dec. 26) 7:00 AM - 8:00 PM Pacific Time
New Year's Eve (Dec. 31) 7:00 AM - 8:00 PM Pacific Time
New Year's Day (Jan. 1) 7:00 AM - 8:00 PM Pacific Time

Our offices

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Head Office

74 West Seymour Street,
Kamloops, BC V2C 1E2


Tel: (250) 828-5500
Fax: (250) 828-5631

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Marketing & Sales Office

2940 Virtual Way,
Vancouver, BC V5M 0A6


Tel: (604) 215-0649

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PlayNow.com media inquiries

For media inquiries, please visit BCLC's Media Centre on bclc.com