Internet Explorer support ending

As of January 1st, 2020, no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.

Our Customer Support team is experiencing high chat and call volumes. Thank you for your patience, as it may take longer than usual to connect with us.

PlayNow Support

Get answers to common questions related to registration, accounts (including deposits and withdrawals), games and more on PlayNow.

Visit PlayNow Help

Questions about earning Encore Points on PlayNow? Visit Encore Rewards on PlayNow for more details.

Contact Methods

Live Chat

Live chat is the fastest way we can help you resolve any issues with registration or your account.

Connect with one of our Customer Support team members or get support from our GameSense Advisors via live chat.



We are experiencing very high call volumes. Thank you for your patience.

You can reach our Customer Support team or GameSense Advisor daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.


Do you have a comment or question but do not require an immediate response? The contact form will help get the info you need on the product or service that you need it on! You can expect a response from one of our representatives within 10 business days. Please keep in mind that you may find an answer to your question in our FAQs.

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Our offices

Photo of the exterior of the Kamloops office

Head Office

74 West Seymour Street,
Kamloops, BC V2C 1E2

Tel: (250) 828-5500
Fax: (250) 828-5631

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Photo of the exterior of the Vancouver office

Marketing & Sales Office

2940 Virtual Way,
Vancouver, BC V5M 0A6

Tel: (604) 215-0649

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For media inquiries, please visit BCLC's Media Centre on