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Manitoba Players Refunded Net Losses on Wizard of Odds.
July 8, 2015
Winnipeg, July, 8, 2015 – PlayNow.com is paying out almost $220,000 to over 1,300 Manitoba account holders who have played on the Wizard of Odds slot game between July 16, 2014 to June 10, 2015.
On June 10, PlayNow.com removed the game from the site after determining that an incorrect configuration setting prevented the correct signaling of a progressive jackpot win.
A thorough review of 11 months of play data and transaction history was conducted to determine when and which players won progressive jackpots on this multi-province game and the jackpot amounts they won. While there were no jackpot winners in Manitoba, nine players in British Columbia won varying progressive jackpots which together total $1,088,120. These players are now receiving their winnings.
The review also determined that Wizard of Odds was configured to only qualify players for the progressive jackpot on bets of one dollar or more. This is contrary to the game instructions posted for the game that had no minimum bet requirement to qualify for the progressive jackpot.
In recognition of our commitment to providing players with an exceptional playing environment, anyone who played Wizard of Odds over the 11 months between July 16, 2014 to June 10, 2015 and experienced a net loss will receive a refund in the amount of his or her net loss.
Manitoba Liquor & Lotteries continues to engage the Liquor and Gaming Authority of Manitoba as the provincial gaming regulator on this matter. The British Columbia Lottery Corporation (BCLC), which is the service provider for Manitoba's PlayNow.com, is also coordinating the response with that province's regulator, the Gaming Policy and Enforcement Branch. BCLC is undertaking a review in order to prevent similar occurrences in the future and will be reporting back to Manitoba Liquor & Lotteries.
Anyone with questions can contact the PlayNow.com Customer Support Centre at 1-877-706-6789.
For more information:
Director, Corporate Affairs & Privacy
Manitoba Liquor & Lotteries
Phone: 204-957-2500, ext. 2781