Safe & Secure
PlayNow.com delivers a safe and secure online gaming experience. We are committed to player protection and game integrity. You must be 19 years of age or older to play.
As a public body, the Freedom of Information and Protection of Privacy Act ("FIPPA") applies to BCLC. FIPPA directs how BCLC can use your personal information. BCLC's commitment to privacy is based upon three pillars–fairness, accountability and accessibility. These three pillars are designed to help BCLC meet its obligations under FIPPA.
BCLC strives to use fair information practices. This means:
BCLC is accountable for the ways in which we deal with your personal information. We do this by:
BCLC aims to be accessible. This means we will provide you with information about the existence, use and disclosure of your personal information, and provide you with access to that information upon request.
To review records containing your personal information you may be required to submit a formal request under FIPPA. You can do this by contacting BCLC's Information and Privacy department at 1-877-706-6789.
In order to use PlayNow.com, you must first complete the registration form and create a user account. During registration you are required to provide personal information (such as name, address, date of birth, phone number, email address and credit card information). We use this information to verify your identity (BC Resident over age 19) and register you for our Site. We also use this information to expedite enrollment in other services provided by BCLC or BCLC's service providers that BCLC thinks may be of interest to you.
Once registered for an account, you will need to deposit funds to use our Site and services. You must provide financial information, such as credit card number and expiry date. We use this information solely for the purpose of processing a deposit into your account. If there is difficulty processing the deposit, you will receive notification on your screen and will be prompted to contact your card issuer or BCLC Customer Support.
In the event that you wish to withdraw funds from your account, we will collect your bank account information (transit #, institution #, account #). This information is used to facilitate the transfer of funds from your PlayNow.com wallet into your bank account, and is only accessed upon your request.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our Sites. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose any personal information. The requested information typically includes contact information (such as name, email address, and phone number), and demographic information (such as postal code and age group).
We use this information to track and target the interests of our users so that we can enhance the experience of users on our Sites. In the case of contests, this information is used to contact the winners to award their prize.
We use a third party service provider to conduct these surveys or contests and that company is prohibited from using our players' personal information for any other purpose.
Upon registration, you are given a choice to subscribe to receive promotional communications about products, tips and promotions. You are able to change this subscription at any time under Edit Profile.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:
Please note, even if you unsubscribe from promotional communications, you will continue to receive important information about your account, including security information, transaction information and responses to your requests.
We will occasionally send you information about our Sites and services, however, at any time, you may elect not to receive promotional communications. Please see the "Choice and Opt-out" section for details.
To determine if you qualify to participate on our Sites, we use your name, address, date of birth and credit card information to verify that you meet our age (19+) and residency (B.C. residents only) requirements. A soft check against your credit file is performed as part of the verification process. This check will not affect your credit rating or credit score. Any personal information you provide will also be used to prove your identity if you contact BCLC Customer Support.
We share aggregated demographic information, such as age, gender and location, about our user base with third party companies that provide marketing services to BCLC. This information does not identify individual users and is only used for the purpose of selecting target audiences for marketing campaigns.
We may provide your personal information to companies that provide services to help us with our business activities such as credit card processors and email services providers. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
We use other third parties such as an email or text messaging service provider to send emails and SMS (text messages) on our behalf, a mobile vendor to develop and host our webapp and a credit card processing company to bill you for services. We will share your name, email address, and financial information as necessary for the third party to provide that service.
We gather certain information automatically, such as, internet protocol (IP) addresses, browser type, operating system, date/time stamp, device, make and model, device network operator, and clickstream data (which is data that tracks player's navigation on the Sites). This information is used for web analytics and to monitor activity on our systems for security purposes.
We acquire location information (i.e. IP addresses or location coordinates) when you login and periodically while you are logged in to ensure players are accessing their account from within BC and where necessary, to assist in security and fraud investigations. This information may also be collected in aggregate format for analytical purposes.
In order to access your account (e.g. to view your transactions, play games or purchase lottery tickets), location services on your device must be turned on. You also have the option to turn off location services on your device or deny the permission request for location when logging in. This will result in you not being able to access your account but you will still be able to view the Sites.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser whereas a persistent cookie remains on your hard drive for an extended period of time. We utilize cookies to help manage player logins, to protect against security issues and to remember player preferences. We do not set a persistent cookie to store your passwords, as we do not want anyone to be able to access your account other than you.
If you reject cookies, you will not be allowed access to our Sites.
We use a third party tracking utility company to employ a software technology called clear gifs (a.k.a. Web Beacons, Web Bugs, Tracking Tags), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personal information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out".
We use local shared objects, also known as Flash Cookies, to store your preferences (such as volume control) or to display content based upon what you view on our site to personalize your visit.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.
Our Sites contain links to other websites that are not owned or controlled by BCLC. Please be aware that BCLC is not responsible for the privacy practices of such other websites.
We encourage you to read the privacy policies of each and every web site that collects personal information.
Our Sites offer publicly accessible in-game chat and a blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us by completing the General Feedback Form on PlayNow.com.
We post winner stores on our Sites which may contain personal information, such as name and city of residence. Player consent is governed by the Rules and Regulations Respecting Lotteries and Gaming and the PlayNow.com Player Agreement that is acknowledged upon registration for an account.
If your personal information changes, or if you no longer desire our service, you may update, or delete inaccuracies in your information by:
We will respond to all requests within 30 days.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We will retain your information for as long as your account is active or as needed to provide services to you. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact Customer Support at 1-877-706-6789 or email us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you would like more information about our privacy practices or believe that we could do something better, please contact our Information and Privacy department. While we may not be able to implement all suggestions, we will give them all genuine consideration.
BCLC Information and Privacy Administrator
74 West Seymour Street
Kamloops, BC V2C 1E2
If, at any time, you are not satisfied with how BCLC is dealing with your case, you may contact the Office of the Information and Privacy Commissioner of British Columbia at:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt.
Victoria, BC V8W 9A4
4th Floor, 947 Fort Street
Victoria, BC V8V 3K3
For toll-free access call Enquiry BC at one of the numbers listed below and request to be transferred to (250) 387-5629:
Vancouver: (604) 660-2421
Elsewhere in BC: (800) 663-7867
Last Updated: May 1, 2014
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