FAQs

When asked, players identified that the number one gap between the Classic Casino page and the New Casino page was the lack of a text-based way to find your favourite games. So, we’ve added game title text back to the new Casino page to help players access their favourite games. Now that we’ve addressed the main gap between the two pages, we are ready to retire the Classic Casino page.

The Classic Casino page will be retired on February 12, 2019.

PlayNow will be offline for maintenance the morning of February 12, 2019. When the site comes back up the Classic casino page will be retired and changes will be live on the new Casino page.

The second most popular suggestion players made was wanting a “recently played games” feature which is currently being worked on. Keep an eye out for this and more features in the coming months!

There are a few ways to provide feedback:

  • Email FeedbackPN@playnow.com to give us feedback on the Casino experience. Please note we do not reply to these emails, but they are received.
  • From time to time, you may be prompted to complete a survey while on the PlayNow website - this is another great way to give us your feedback.
  • Other surveys – occasionally, we contact players by email to participate in surveys about specific aspects of the Casino experience. To participate, update your email preferences so that we can email you and watch out for survey invites in your Inbox.

General Feedback

We would love to hear your thoughts about the New Casino Lobby.

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FeedbackPN@playnow.com

Technical Support

If you have any technical issues, we have a variety of ways for you to reach us.

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Contact form

Do you have a comment, question or problem you need solved? The contact form will help get the info you need on the product or service you need it on.

CONTACT FORM

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Telephone

You can reach our Customer Support team daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.

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Live Chat

Want to chat? You can open a live chat window with one of our Customer Support team members.