Below are some frequently asked questions about Voluntary Self-Exclusion. If you would like more information about the VSE program or would like assistance with the online enrolment process, you can contact PlayNow Support at 1-877-706-6789.
How long will I be self-excluded?
If you choose to be excluded from PlayNow, BCLC will cancel your Player Account and pay out any unredeemed PlayerCash once you have completed the online form. Any promotional funds that have been credited to your account can no longer be redeemed.
What happens once I sign up?
The length of the exclusion is up to you. Choose from:
- 6 months
- 1 year
- 2 years
- 3 years
When will self-exclusion start?
Self-exclusion starts the moment you sign up and lasts for the period of time chosen by you. Voluntary self-exclusion can be extended, but cannot be terminated prior to the original expiry date.
Voluntary self-exclusion from gaming facilities
If you would like more information about how to voluntarily exclude yourself from playing at gambling facilities such as casinos and community gaming centres, learn more at GameSense.ca.