Internet Explorer support ending

As of January 1st, 2020, PlayNow.com no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.

Our Customer Support team is experiencing high chat and call volumes. Thank you for your patience, as it may take longer than usual to connect with us.

PlayNow Support

Get answers to common questions related to registration, accounts (including deposits and withdrawals), games and more on PlayNow.

Visit PlayNow Help


Questions about earning Encore Points on PlayNow? Visit Encore Rewards on PlayNow for more details.

Contact Methods

Live Chat

Live chat is the fastest way we can help you resolve any issues with registration or your account.

Connect with one of our Customer Support team members or get support from our GameSense Advisors via live chat.

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Telephone

We are experiencing very high call volumes. Thank you for your patience.

You can reach our Customer Support team or GameSense Advisor daily from 7am to midnight PT and poker support 24/7 at 1-877-706-6789.

Email

Due to a significant increase in volume, our contact centre will not be accepting new emails at this time. Please be advised our Phone and Chat Agents are still available to help you; however, our wait times are longer than usual. We appreciate your patience and look forward to assisting you as soon as possible.

Our offices

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Head Office

74 West Seymour Street,
Kamloops, BC V2C 1E2


Tel: (250) 828-5500
Fax: (250) 828-5631

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Marketing & Sales Office

2940 Virtual Way,
Vancouver, BC V5M 0A6


Tel: (604) 215-0649

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PlayNow.com media inquiries

For media inquiries, please visit BCLC's Media Centre on bclc.com