Internet Explorer support ending

As of January 1st, 2020, PlayNow.com no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.


New regulations require all players to add an Occupation to their Profile

Before funds can be deposited or withdrawn from your account we ask that you take a few moments to make these easy account changes.

How do I add or change my occupation information?

  1. Log in to your PlayNow account.
  2. Select "My Account" from the menu.
  3. Select "Edit profile".
  4. Then under the "Personal Details" tab, scroll to the bottom of the page and click on the "Set Occupation" button.
  5. Complete the five-level occupation options and click "Continue".
  6. Confirm your occupation has been recorded and click "OK" to save.

Note: if you can’t find your exact job title, please choose the closest fit.


If you’ve experienced problems logging in to your account please contact customer service at #1-877-706-6789.


Info Example

Regulation changes impacting PlayNow

The federal government has recently approved changes to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). To continue our compliance with these federal regulations, PlayNow will implement changes to the information that we collect about our players.

FAQs

What if I can’t find my occupation?

If you can’t find your occupation, please choose one that fits in the same industry or category. If you are a student, unemployed or are retired, please select "Other" in the first drop-down menu, and then either student, unemployed or retired in the second drop-down menu.

Why does PlayNow need my occupation information?

PlayNow and all other legally operated gambling sites must comply with regulatory amendments arising from the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) that come into effect on June 17, 2017.

How will this information be used?

PlayNow is required to keep this information on file, in accordance with PCMLTFA regulations. FINTRAC administers the regulations, with a mandate to facilitate the detection, prevention and deterrence of money laundering and the financing of terrorist activities, while ensuring the protection of personal information under their control. Your information will continue to be stored in accordance with the PlayNow privacy policy.

When must I provide my occupation information?

In advance of June 17th, 2017, PlayNow will be making changes on the PlayNow site to automatically prompt for this information for those who want to deposit funds.

What happens if I don't update my occupation information?

You will not be able to deposit funds to your PlayNow account until your occupation information has been updated.

What if I change occupations?

If you change occupations you can simply edit your Profile and update your occupation.

I work three jobs. Which one do I list?

Select your most relevant occupation and industry.

What if I am a student, retired or not currently employed?

If you are a student, unemployed or are retired, please select "Other" in the first drop-down menu, and then either student, unemployed or retired in the second drop-down menu.