Internet Explorer support ending
As of January 1st, 2020, PlayNow will no longer provide browser support for IE 11. After which we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.
New regulations require all players to add an Occupation to their Profile
Before funds can be deposited or withdrawn from your account we ask that you take a few moments to make these easy account changes.
How do I add or change my occupation information?
- Log in to your PlayNow account.
- Select "My Account" from the menu.
- Select "Edit profile".
- Then under the "Personal Details" tab, scroll to the bottom of the page and click on the "Set Occupation" button.
- Complete the five-level occupation options and click "Continue".
- Confirm your occupation has been recorded and click "OK" to save.
Note: if you can’t find your exact job title, please choose the closest fit.
If you’ve experienced problems logging in to your account please contact customer service at #1-877-706-6789.
Regulation changes impacting PlayNow
The federal government has recently approved changes to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). To continue our compliance with these federal regulations, PlayNow will implement changes to the information that we collect about our players.
If you can’t find your occupation, please choose one that fits in the same industry or category. If you are a student, unemployed or are retired, please select "Other" in the first drop-down menu, and then either student, unemployed or retired in the second drop-down menu.
PlayNow and all other legally operated gambling sites must comply with regulatory amendments arising from the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) that come into effect on June 17, 2017.
In advance of June 17th, 2017, PlayNow will be making changes on the PlayNow site to automatically prompt for this information for those who want to deposit funds.
You will not be able to deposit funds to your PlayNow account until your occupation information has been updated.
If you change occupations you can simply edit your Profile and update your occupation.
Select your most relevant occupation and industry.
If you are a student, unemployed or are retired, please select "Other" in the first drop-down menu, and then either student, unemployed or retired in the second drop-down menu.
What is GameSense?
GameSense reinforces our focus on keeping it fun. GameSense involves learning how the games work and the odds of winning and losing. Using your GameSense means balancing the fun part of gambling with the need to stay in control and within your boundaries.