This is where you'll find the answers to all of your PlayNow.com questions. Browse through the topics to get the information you need. If you're looking for in depth information about our games, visit the 'How to Play' pages specific to each game.
If you can't find the answers you're looking for, please contact Customer Support at 1-877-706-6789 or email us.
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PlayNow.com is managed and operated by Manitoba Liquor & Lotteries within the province of Manitoba through British Columbia Lottery Corporation ("BCLC") as its service provider.
All revenue generated through PlayNow.com stays right here in the province to support many community and charitable programs.
It's PlayNow.com's promise to provide a safe, secure online gaming environment while offering players many great new games. The software delivers an easy to use gaming platform with eye-catching graphics and realistic game-play for an experience second to none.
Poker offers a wide variety of games and tournaments, including a progressive Bad Beat jackpot. Enjoy the popular games 24 hours a day with players from across BC, Manitoba and Quebec on a shared Poker network.
Bingo offers players a variety of games and progressive jackpots. Play and chat with players from across BC, Manitoba and Quebec.
Games on PlayNow.com can be purchased during the following time periods seven days a week:
- Lottery: available anytime except during the daily lottery system closure from 4:00am to 5:00am CT; national games like LOTTO 6/49 and Lotto Max are also unavailable daily during system maintenance from 6:09am CT until approximately 7:00am CT.
- Live Casino: The Live Casino studio is open 24 hours per day.
- Casino games: 24 hours a day
- Sports: 24 hours a day
- PlayNow Pools: 24 hours a day
- Bingo: 24 hours a day
- Poker games: 24 hours a day
Please note that some mornings PlayNow.com may not be available due to system upgrades and/or scheduled maintenance. Please try again later or if you require assistance please contact Customer Support at 1-877-706-6789 or email us.
We are authorized to market and distribute games within the province of Manitoba only. At this time, registered players may only purchase games when physically located in Manitoba.
For an optimal player experience and site performance on any device using playnow.com, we recommend using:
- the following browsers:
- Google Chrome and Chrome mobile (latest version)
- Internet Explorer 11.0 (and higher)
- Mozilla Firefox (latest version)
- Safari and Safari mobile (latest version)
- the following operating systems:
- Windows 7 (and higher)
- OSX (latest version)
- iOS (latest Version)
- Android 5 (latest version of Android WebView)
For an optimal player experience and site performance, we recommend using:
- the following operating systems:
- iOS 7.x and newer
- Android 4.4 and newer
- Blackberry 10.x and newer
- the default browser on your mobile phone or tablet
It is recommended that you always keep your web browsers up-to-date.
While previous operating systems and browser combinations may work on playnow.com, some functionality or information may not work or be displayed as expected. The playnow.com databases record the correct outcomes generated by our games and BCLC relies on this record in the event of any dispute.
Our development teams make use of new capabilities available in modern, up-to-date operating systems and browsers. As a result, we have made the decision to support only modern operating systems and browsers. This also provides improved security and performance.
You should also have the newest version of Adobe Flash installed on your browser. To verify that you have the latest version, visit Adobe's website: www.adobe.com/products/flashplayer/.
The browser can sometimes display outdated information from the cache or load incorrectly. This is one of the main reasons why players experience problems viewing playnow.com.
If you are having issues viewing playnow.com or logging into your account, you may need to clear your internet browser's cache. The cache is a group of temporary internet files that are saved onto your computer's hard drive by most websites that you visit.
Please ensure that all your internet browser's cache is cleared. Your browser may also store temporary files if you have playnow.com bookmarked or set as a favorite in your browser; please review all options on the Delete Browsing History screen and select (or deselect) only those options that apply to deleting Temporary Internet Files and Cookies.
Learn how to clear your cache depending on which browser you are using:
Select which browser you are using below to learn how to enable Cookies.
Most browsers automatically detect playnow.com's text encoding to display text correctly. If you are experiencing garbled text, we recommend that you set your browser's encoding to UTF-8.
Learn how to set your browser's encoding depending on which browser you are using:
We acquire location information (i.e. IP addresses or location coordinates) when you log in and periodically while you are logged in to ensure players are accessing their account from within Manitoba due to our legal obligations.
In order to access your account, you must be physically located within Manitoba and the location services on your device and internet browser must be turned on.
If you getting this error while within Manitoba, your location sharing may be blocked.
Learn how to change your location settings for your computer's internet browser or your mobile device:
For Computer Internet Browsers, click on one of the following:
For Mobile Devices, click on one of the following:
Safe and secure online gaming our top priority. We provide a secure connection to our players and complies with strict regulatory standards. Security analysts are continuously monitoring any hacking and vulnerability trends and applying preventative controls to playnow.com to mitigate these risks.
All customer information is stored in a highly secure database. Security measures such as encryption, file integrity monitoring and auditing are used to provide a multi-layered defence system for protecting our players' personal and transactional data.
If you think someone was using your playnow.com account without your knowledge, immediately contact Customer Support at 1-877-706-6789.
We use Equifax, a third party credit processing company, to verify the identity of individuals opening PlayNow.com accounts against credit information they have on file about an individual. We also use fraud detection tools provided by our financial partners that help block many potentially fraudulent deposits. Transactions are monitored as part of our fraud detection process.
Tell me more about Account Security.
To register for PlayNow.com, the following is required:
- Must be a Manitoba resident
- Must be 18+ years of age
For any questions or difficulty registering, call Customer Support at 1-877-706-6789. To ensure that the information used to verify your Manitoba residency and age is accurate, the EQUIFAX website includes details on how to request a copy of your personal credit history or to request a correction of information.
As you know, PlayNow.com takes web security seriously. To protect our players, we use Equifax Canada to verify our players' identity, age and residency.
In your case, it appears that Equifax Canada was unable to verify your identity and therefore, no account was created in our system.
If you are interested in doing so, we suggest that you follow-up with Equifax Canada directly to confirm that your personal details are accurately recorded. Specifically, it is important to confirm:
- The name you entered at registration matches the name on your Equifax profile.
- Your date of birth is recorded correctly on your Equifax profile.
- The address you entered at registration is listed on your Equifax profile as current, and not listed as a former address.
- There are no flags on your account for reports of lost/stolen wallet or ID.
Should you determine that any of this information is inaccurate, you will have to resolve the errors with Equifax before you will be able to continue with registration on PlayNow.com.
Equifax Canada can be reached by calling toll-free, 1-866-204-9044 - after dialling, you will want to select prompt #3 and then prompt #1 to reach a live person.
PlayNow.com uses Equifax Canada only to verify your identity - things such as those items listed above. Please keep in mind that your credit score and/or credit history are unrelated the PlayNow.com registration process. It is not necessary to incur additional costs associated to retrieving/correcting your identity profile information. Equifax sells multiple products, none of which are required in order to correct your information and register on PlayNow.com.
Once you have identified the issue with Equifax and have corrected it directly with them, you should be able register on PlayNow.com.
If you tried to log in and were informed that you were blocked, you should have been prompted with further information on why this happened and what to do next. For example, your login details may have been invalid, you may have opted to self-exclude. If you have any questions, please contact Customer Support at 1-877-706-6789 or email us.
If upon log in, you are told you are not located in Manitoba, our system may have detected that your online session appears to be originating outside the province of Manitoba. If you are in the province, you may challenge this by pressing the appropriate button on the screen. IP challenges will be accessed and valid claims corrected by the start of the next business day. You may also contact Customer Support at 1-877-706-6789 or email us for assistance.
You may view historical transaction information from your account for up to six months. We may use transaction information to support any inquiries you may have about your account activity, analyze and improve customer relationships by understanding the types of products you buy. Transaction information may be retained by us as long as your account is active, and/or as required by law.
From the Login page, click on the Forgot Password link and follow the instructions from there. You will need to know your username and the answers to your secret questions to set a new password. If you have forgot your username, you will need to call Customer Support at 1-877-706-6789 to have a temporary password emailed to you.
To close your account, call Customer Support at 1-877-706-6789.
When registering you agreed to be responsible for ensuring that only you can use your account and password. In general, you should not keep funds in your PlayNow.com Account if you do not intend to redeem them for purchases within a reasonable amount of time. If you feel your account has been compromised, immediately contact Customer Support at 1-877-706-6789 for assistance.
We have invested significant safeguards, authentication processes and security measures to ensure the integrity of all our games. An individual must register and create a player account before play is enabled. To do this, the information provided by the player will be sent electronically to one of Canada's major credit bureaus. This third-party validation verifies both age and residency. Note, we do not check your credit history we are only verifying your information.
The purchase of our products can only occur while the player is physically located in Manitoba and it is a violation of the PlayNow.com Player Agreement to attempt to purchase if outside of the province.
If your account balance grows above $9,999, you will have 72 hours from the time you exceed the limit to bring the amount to $9,999 or below. If you do not reduce your account balance by that time, we will initiate an account withdrawal.
When you make a bet / commit to a purchase, your account balance should be updated within several seconds.
Efforts are taken to ensure that winnings are paid to your account as soon as possible after a win occurs. Depending on the amount of your win and the type of game you played, we may need to contact you to obtain additional information prior to releasing your winnings into your account.
If you have any questions or concerns about any potential delays, please call Customer Support at 1-877-706-6789.
PlayNow.com offers the chance to win several different life-changing jackpots through our lottery games and our casino progressive jackpots. There are no limits or maximums imposed on the size of a jackpot that can be won by a player. PlayNow.com does, however, impose a daily cumulative win limit (based on a calendar day) at or near $500,000. Progressive jackpots and lottery winnings do NOT contribute to this cumulative daily limit and no progressive jackpot win amount will be affected by this limit.
We reserve the right to close your Account if it is inactive for one year or more. An Account will be considered inactive if there have been no deposits and no Game purchases during a one year period. In the event that we close your Account, you must provide us with such additional information as we determine necessary to enable us to deliver the balance of the account (excepting any balance from Tokens) to you.
- American Express
- Interac Online
- Online Bill Payment
The Weekly Deposit Limit is the maximum amount that you wish to be able to transfer from your credit card or bank account into your PlayNow.com account during a seven day period.
Key facts about the Weekly Deposit Limit:
- It is not an automatic transfer-in feature.
- You can enter an amount in $1 increments up to the Account balance limit of $9999. (example: $11, $15, $507).
- Within any seven day period, you will only be able to transfer in up to the total amount which you selected.
- You can decrease your Weekly Deposit Limit at any time in your player profile.
- Any increases to your Weekly Deposit Limit will not come into effect for approximately 24 hours. When your new transfer-in limit comes into effect, the 24-hour countdown messaging on your Edit Profile page will no longer appear and your new limit will be displayed on the page.
Yes, the minimum deposit amount is $5.
Some credit card issuers and financial institutions may levy a fee each time you deposit funds into your account. We DO NOT charge these fees. Please contact your credit card issuer or financial institution for verification.
Each financial institution develops and supports their own bill payment processes. Most provide customers with a choice of accounts and account types from which to make a bill payment.
Visit the Online Bill Payment section of the FAQs.
What is Verified by VISA and if I wanted to, where do I sign up?
Verified by VISA offers cardholders additional security during web-based purchase transactions. Find out more by contacting the financial institution that issued your VISA credit card or by visiting http://www.visa.ca/en/personal/securewithvisa/vbv/index.jsp.
What is Mastercard 3D SecureCode and if I wanted to, where do I sign up?
Mastercard 3D SecureCode offers cardholders enhanced protection against unauthorized use of your card during web-based purchase transactions. Find out more by contacting the financial institution that issued your Mastercard credit card or by visiting http://www.mastercard.ca/support/secure-code.html.
What is American Express SafeKey and if I wanted to, where do I sign up?
American Express SafeKey is a security solution that leverages global industry standards to detect and reduce online fraud—adding an extra layer of security when Card Members shop online or on their mobile devices. Find out more by contacting the financial institution that issued your AMEX credit card or by visiting https://network.americanexpress.com/globalnetwork/safekey/ca/en/.
Can I use any VISA, MasterCard or AMEX credit card to purchase cash on PlayNow.com?
Most VISA, MasterCard, and AMEX credit cards issued to Manitobans can be used to deposit funds on PlayNow.com. However, a few card issuers have decided to not accept these types of transactions. If you think you have been affected, please contact your card issuer directly.
The times displayed on PlayNow.com, including those found in your game and transaction history, are impacted by your local computer's time zone configuration, and may not necessarily be correct. To ensure displayed time accuracy please check that your computer's time zone settings are current.
Most major financial institutions offer online or telephone bill payment services. Now you can use the same process to transfer funds into your PlayNow.com account.
You can transfer funds from your financial institution account to your PlayNow.com account either online or over the phone.
Contact the customer service department of your financial institution for assistance with setting up this service.
Please note that these suggested steps vary slightly amongst financial institutions.
- Go to your financial institution's website and log in.
- Go to the Payments or Bill Payments section.
- Add a PAYEE*.
- When searching for the Payee type "Lottery" in the search field and select British Columbia Lottery Corporation or PlayNow.com from the search results list.
- When prompted for your Payee Account number, enter your 11-digit PlayNow.com Account Number which is listed in your profile.
- Make a bill payment: Select British Columbia Lottery Corporation or PlayNow.com as the Payee*,
- set up a one time bill payment, or
- set up a recurring bill payment
PAYEE will be either British Columbia Lottery Corporation OR PlayNow.com depending on your financial institution.
You are able to transfer the amount that you specified in your Weekly Deposit Limit into your PlayNow.com account on a weekly basis (this is a rolling seven day period, not a calendar week from Sunday to Saturday).
Your account has a maximum cash balance limit of $9,999.00. Please note that if you attempt to make a single transfer of more than $9,999.00 by Online Bill Payment, the transaction will be rejected. If a transfer amount causes your total transfers for the past seven days to exceed your Weekly Deposit Limit or bring your balance above $9,999.00, the excess amount from the transfer will be automatically returned to your bank account.
Most financial institutions in Canada take one or two business days to process your payment, but the time needed may vary. Once we receive your payment, it will appear as a transaction in your Transactions page. If you'd like to deposit money into your PlayNow.com account immediately, you can use your credit card.
The Interac Online service is a payment option that allows you to pay for goods and services on the internet directly from your bank account. It is secure and easy to use. You can use Interac Online to fund your account balance on PlayNow.com. You must have access to web banking at a participating financial institution.
Using Interac Online is simple.
- Step 1: From the PlayNow.com Deposit Funds page select the Interac Online Payment option.
- Step 2: Select your financial institution.
- Step 3: Login with your usual web banking user ID and password.
- Step 4: Select an account to pay from.
- Step 5: Confirm the details and you are done!
The PlayNow.com Deposit Funds confirmation page will appear notifying you that the Interac Online deposit was successful.
When you use the Interac Online service, you will leave PlayNow.com for a short period of time. You will be automatically redirected to your financial institution's website to complete your transaction and then automatically redirected back to PlayNow.com.
To learn more about Interac Online, take an online tour on Interac's website.
Your Interac Online payment is handled by your Financial Institution so fees, if any, would be levied by your financial institution. Contact your financial institution to inquire about any fees applicable to your Interac Online payment. Any fees incurred are not levied by us. All transactions are in Canadian currency.
Web banking customers belonging to any of these financial institutions can pay using Interac Online service:
- RBC Royal Bank
- TD Canada Trust
For additional participating financial institutions and to learn more about Interac online, click here.
To send feedback or to inquire about the Interac Online service, please email firstname.lastname@example.org.
You may withdraw funds from your account at any time subject to PlayNow.com withdrawal policies including the following:
- All funds must be withdrawn to your bank account (Unless you are making a withdrawal of $100,000 or more.)
- For withdrawals of $1,000 or more, you must provide PlayNow.com with your occupation as required by Federal anti-money laundering regulations.
- For withdrawals of $100,000 or more, you will be presented with your money by cheque in person. A representative will be contacting you at the telephone number you have provided in your PlayNow.com player profile to arrange for payment.
- We will collect your occupation on PlayNow.com during the withdrawal process. Once we have your occupation on file, you will not need to enter it again.
This is a federal requirement under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
When you complete the Voluntary Self-Exclusion process on PlayNow.com, the funds in your PlayNow.com account will be withdrawn and refunded back to you.
There are different ways in which we will refund your money depending on the situation:
If your account balance is less than $1,000 and we have your bank account information on record, we will refund the cash to your bank account without having to contact you.
If your account balance is less than $1,000 and we do not have your bank account information on record, a representative will be contacting you at the telephone number you have provided in your PlayNow.com player profile to retrieve your bank account information.
We will deliver balances under five dollars ($5.00) only by direct deposit. In the event that you do not provide us with a bank account you agree that you shall forfeit all right to the balance in your account.
If your account balance is $1,000 or more, a representative will be contacting you at the telephone number you have provided in your PlayNow.com player profile to collect your occupation as required by Federal anti-money laundering regulations. If we do not have your bank account information on record, we will need to ask you for this as well. In addition, if your account balance is $100,000 or more, we will refund your money to you by cheque.
You have the ability to reverse part of or the entire amount of your pending withdrawal total for a given day up until midnight PST. The portion of the pending withdrawal total that you reverse will be returned back to your playable balance. If you have any concerns please contact Customer Support at 1-877-706-6789 for assistance.
Please allow up to three business days for BCLC to process your withdrawal. Once this is completed, the transaction will typically require approximately one business day before it will appear in your bank account. The time required will vary depending on your financial institution.
A Token is what PlayNow.com awards to players allowing them to make free bets.
Tokens are given out through various promotions on PlayNow.com. Certain Tokens are awarded as part of promotions that are open to all players, while other Tokens are tied to promotions available exclusively to certain players.
To view the promotions currently running on PlayNow.com, visit the promotions page of the game type that you are interested in, for example Casino and Lottery. If you are a PlayNow.com member, you can log in and go to the My Promotions page under My Account.
There are two types of Tokens, game specific Tokens that can only be used on specific games and Cash Tokens that can be used to play any games.
No. Any Tokens that have been awarded to your account cannot be redeemed for cash.
The Token Balance field on the games and in the My Account section of PlayNow.com informs the player of the amount of tokens (expressed in $) the player has.
The Token Bet field is visible on Casino games as well as certain other PlayNow.com games. Whenever players have a Token balance, the Token will be used first on the next qualifying bet (i.e. a game that the token is permitted to be used on). Whenever a Token, or part of a token is used, the amount used will appear in the Token Bet field for that bet.
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Username information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Please contact Customer Support at 1-877-706-6789 or email us.
Once you have set your nickname, it can no longer be changed.
PlayNow.com has gone to considerable lengths to ensure a poker environment where you can play comfortably and know you are protected in case you ever lose your connection while playing. Please refer to House Rules for details about how this works.
MBLL does not offer Disconnection protection for players. Players must act in time otherwise actions are taken. Please refer to House Rules for details.
PlayNow.com is best viewed with a minimum screen resolution of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to. In some instances this setting may not allow you to pull up other programs while playing.
To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow the use other programs while playing. To change your current settings, you may do the following:
- Click on the Windows Start menu button on your desktop
- Select "Settings"
- Click on "Control Panel"
- Select "Display" from the available menu
- The "Display Properties" window will come up
- Select "Settings"
- At the bottom right of the window you will see a section called "Screen Area" displaying an arrow-like symbol with "Less" and "More" on each side.
- Point with the mouse on the arrow, and change your screen resolution to "1024 x 768" pixels.
- Once you have selected the desired resolution, click on "Apply" and then "OK".
- Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on "OK" (You will have approximately 15 seconds to choose before Windows will restore the original settings)
Finally you may need to reboot your computer to ensure that the new settings are successfully put in place.
We recommend a Pentium 200 MHz with at least 20 MB of free hard disk space and 128 MB of internal RAM memory. Operating system: Microsoft Windows 2000 or later.
With the new Poker 8.0 software, Mac users can now download the Poker client on Mac computers.
All deposits, player limits and cash game chips are listed in $CAD (Canadian Dollars).
In fixed limit games, the possible betting amount(s) is shown on the buttons when you are seated at the table. Simply click the appropriate button to make a bet.
In Pot Limit and No Limit games, the betting amount may vary. Use the slide bar to select the correct amount or type the exact betting amount in the text box. You can also click the (-) and (+) buttons to change the amount.
During each blind phase, a countdown timer will run for all players required to pay the ante or post a blind. The countdown timer will only be visible to the player to the left of the chip rack. The timer will disappear once the player antes up or posts the blind. If the player doesn't pay the ante or post the blind, that player will not participate in the hand.
If a player is still in the buy-in phase while the ante or blinds phase is underway, a countdown timer will be displayed even though that player isn't participating in the current game.
During cash game play players have a prescribed time to act. This time is indicated with a countdown timer at their chair position. If the player fails to act in time, the hand they are in will be folded. The player will also sit out until they re-join the table.
The amount of money in the pot (and side pots) is clearly stated on the game table.
The table limits are clearly displayed on the game table.
You can choose to play with a four-colour deck instead of the two-colour deck. You find the selection for that on the SETTINGS tab, and when selected, all new tables you open will use the four-coloured deck.
You can play at multiple tables at the same time and each started table is presented in its own window. Buttons in the lobby and at each table (standard view only) allow you to navigate between the first five opened tables, and required actions are indicated in the table display in the lobby and at the tables.
It is not possible in a tournament to request a seat change.
In cash game play, once seated, players can change the appearance of the position of their chair. Using the "Chair" icon in the bottom right corner of the poker room allows the player to sit in a different location. This DOES NOT change the position of the player relative to the button; it merely changes the graphical representation of the player at the table.
If the chair icon does not appear in the poker room, this function is not available.
You can keep notes on your opponents and read the notes whenever you are logged in. To make a note on another player, click on the player's avatar. Type your text and click OK. Once a note is entered, an icon will appear by their name. No one else can see your notes and they are stored locally on your computer.
You may participate in the table chat. To chat at the table, enter the message in the textbox and click SEND or just hit Enter on your keyboard.
It is possible to choose between four levels of chat content to be displayed at the table. To change the content being displayed, click the MENU button and then SETTINGS. Here, you will be able to select from the following four options:
- Summary (default) - player chat and dealer chat.
- All - player actions, player chat, and dealer chat.
- No chat - player actions and dealer chat.
- Chat only - player chat.
It is possible to mute the chat of another player seated at your table. To mute the chat of another player, click on the mute icon at the top of the player's avatar. This choice is saved for each player between log ins.
You can request a history of your hand by selecting the "request hand history" option from the Live Help tab right at the table! The history information is stored locally on your computer and is presented in a separate web browser window.
Extensive game statistics are accumulated for each game you play. Click the MENU button and then STATISTICS at the game table to open the game statistics tab. You can reset the data by clicking RESET.
When you decide you wish to leave the table, just click on the MENU button and then the LEAVE TABLE button. If a hand in which you are playing is currently in progress, it is suggested you click "Sit out" to allow you to leave the table when the hand is complete. Of course, if you fold your hand, you may leave the game at that time as well. If you'd like to rejoin the table you exited from at a later time, you will be required to bring to the table, at minimum, the amount of money you left with. For example, if you choose to leave a $25/$50 table with $500 and you'd like to return to the table at a later time, you must buy-in for at least $500 when rejoining.
On each individual game there is a Question Mark in the navigation bar just above the main game screen. Clicking on this Question Mark will open a page that contains information related to that game.
Yes. All Casino games on PlayNow.com have an option to play-for-free. In order to ensure that only players age 18 or older access our games, even for fun, you must log in to your account to access the play-for-free games.
The PlayNow.com Casino offers several table games. Every game has its special rules and intricacies that make the game play unique. Inside each game, there is a Help Section so that you are aware of how to wager, how to win and what the winnings paid to you are. The PlayNow.com Casino encourages all players to use this information and to "Know your limit and play within it".
You will find some different, and some similar titles and versions of games that MBLL offers in land based casinos and gaming centres. You will also find some unique game features on PlayNow.com that are not offered on land based games. The odds of winning a wager on the games and the payouts of all the games are very similar to MBLL's land based facilities.
Overall, you can rest assured that PlayNow.com offers an exciting and fair gaming experience for you no matter where you choose to play.
Above the main game-play screen there is an Options button that lists different features for you to use. You can turn the game sound On or Off separately from the sound on your computer, you can change the quality of the graphics from High to Medium to Low. You can choose from several available cloth colours on our table games. You can engage Turbo mode which does not display the animations during the game. You can also access the Help section from the Options menu.
If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions.
If you require more funds, you can proceed to the Deposit page and load more funds to your Account. When you re-enter the game, your balance will update with the newly deposited funds. If you are ever forced to leave the game client, or choose to leave the game client with an unfinished hand, you will be prompted to complete this hand prior to continuing play on that game.
For player convenience, an Auto Spin button is provided on most slot machines and some games on our Games Tab. This button when pressed will automatically spin the reels for you in sequence. Wins will be shown and credited to your account before the next spin. As our games evolve, there are some different Auto Spin functionalities you should be aware of.
Spin Amounts – Some of our games provide the player with the opportunity to specify exactly how many spins the Auto Spin should engage for. Other games give the player the option of spinning for 5, 10, or 25 spins.
Spin Countdown – On the games where the player can specify the exact number of spins, the meter will countdown from that number until it gets to 1. After that spin, the player will have to re-select Auto Spin or choose another action.
On the games listed below, no Auto Spin countdown will be displayed to the player during play. It is important to remember that you can stop the Auto Spin at any time, either by closing the game or pressing the "Stop" button (which is normally the "Spin" button, but changes to "Stop" when Auto Spin is engaged). Auto Spin does not obligate you to any spin that you do not want to make. Auto Spin will also stop automatically if you do not have enough funds in your account to place the bet. Here are the games where there is no countdown display for Auto Spins:
- Dead Man's Chest 1 Line
- Monster Carlo 1 Line
- Funky Monkeys 5 Line
- Creatures Of Rock 9 Line
- Fruit Smoothie 9 Line
- Gods Of The Nile 9 Line
- Heaven And Hell 9 Line
- Monster Carlo 9 Line
- Creatures Of Rock 20 Line
- Day At The Races 20 Line
- Diamond Slipper 20 Line
- Fruit Smoothie 20 Line
- Horror Show 20 Line
- Monte Carlo Billions 20 Line
- Plum Royale 20 Line
- Robin Hood 20 Line
This function allows the player to increase their wager by doubling or tripling the amount of the last base wager with one click.
PlayNow.com offers several Progressive Jackpots whose total is dependent on player wagering activity. PlayNow.com endeavours to show accurate Progressive Jackpot meters on each respective game, however, imperfections in the internet may hinder the accuracy of the meter display. The exact amount of each Progressive Jackpot is recorded by the PlayNow.com computer system at the time of your wager. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.
In the event that a progressive jackpot is discontinued, the funds from that jackpot will be added to a similar game of PlayNow.com's choice. The funds are defined as the amount contributed by players, or the amount contributed by PlayNow.com based on wagers made by players, MINUS the seed amount of the progressive jackpot. The seed amount can be found in the game specific "More Information" pages.
PlayNow.com may occasionally add funds to the progressive jackpots.
If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions. Funds wagered will remain in this state until such time that you complete that game or your account becomes inactive. If your Account becomes inactive, any wagered funds from incomplete games will be void.
If bets placed remain undecided in an incomplete game beyond a stipulated timeframe determined by BCLC, they will become void.
After placing your bet, if your play is terminated in any way, the result of your play will still stand. When you return to that game you will be prompted to complete the game you were playing. You need to do this before you will be able to play that game again. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.
The Cash Spent balance tracks the amount of money that you have wagered on PlayNow during your current session/login. The balance will update as you play games. For games with a gamble (double-up) feature, the balance will wait until you start your next game before updating, just in case you wish to gamble your winnings.
When you're logged into your PlayNow account, and you go more than 30 minutes without interacting with the website, you will be logged out automatically. You won't be logged out when playing any Casino game that displays a progressive jackpot, since the progressive jackpot is updated in real time automatically, which counts as an interaction with the website.
Live Casino is an exciting new way to play your favourite table games. You can enjoy Live Blackjack, Live Roulette and Live Baccarat streamed in real-time video, delivering an authentic gambling experience where real dealers shuffle, deal and interact with players, just like in a real casino.
Live Casino game outcomes are determined with real cards whereas other table games on PlayNow use a random number generator to determine game outcomes.
Clicking on any of the Live Casino game tiles will launch Live Casino in a new pop up window. You can watch on any game table without sitting down or placing a bet, so feel free to open it and look around!
Alternatively, demo videos of betting on each of the game types are available here.
To place a bet, pick your game type and/or table. If you selected Blackjack, pick an available (green) seat at the table. Select a chip value, then select a betting spot, and your bet is placed. Now the game plays out and your bet is settled based on the game outcome.
If you have an issue, we can help several ways. Live Casino has a chat function that allows you to chat with your dealer or the Live Casino customer support staff to notify them of your issue.
If you have an issue not related to Live Casino, with depositing for example, contact PlayNow Customer Support through chat, email or phone, details here.
The Live Casino studio is open 24 hours per day.
Always use the most up-to-date version of your browser to ensure a good Live Casino experience.
If you can't launch Live Casino, your Flash player may be blocked. This help article from Adobe, the makers of Flash, provides browser specific troubleshooting info.
The Live Casino balance updates each time it connects with the PlayNow server but these two systems are not always connected. For example, if you deposit money to your PlayNow account while the Live Casino client is open, you will not see your balance update in the Live Casino client until an event occurs that requires the client to contact the PlayNow server. Here are some examples of events that require the two servers to connect: launching the Live Casino client; opening a table; making a wager; settling a wager.
While you now have the ability to parlay a Money Line (Match Result) bet with a Point Totals bet - you aren't able to do it if the bets are from the same event or game. While some sports do have some 'single' bets which incorporate multiple outcomes from contingencies within the same event, any bets that are deemed directly 'correlated' will not be permitted as a parlay.
Unfortunately due to current Canadian law, we are still unable to offer single event betting. The latest Private Member Bill, C 221, was not passed and we will not be able to offer singles for the foreseeable future.
PlayNow however, does offer some 'single' bets in as much as those bets are comprised of embedded parlay(s) and a wager can be placed without combining another selection. For example, a 'Correct Score' bet can be offered as a 'single', as it requires the prediction of BOTH the correct score of each team (or player) in order to successfully win the bet. All bets designated as 'singles' are highlighted throughout the site with "single" icon next to the offer.
Due to current regulatory restrictions, we currently do not offer bets on Fighting and Racing.
PlayNow gives you the option to view the odds in 3 different formats. Below is brief description of the 3 different formats:
With Decimal odds, multiply the value of the odds with your wager to determine your potential win. The outcome with the lowest odds is projected as the most likely outcome (or 'favourite') and vice-versa the outcome with the highest odds being the least likely to occur (also known as the 'dog').
Example: With decimal odds of 2.50 and wager amount of $10, this bet would potentially return $25.
For a parlay bet, the total odds of a bet are determined by multiplying the value of all the odds and then multiplying by the amount bet.
Example: With decimal odds of 2.50 and 4.00 and wager amount of $10, this bet would potentially return $100.
American odds (also sometimes referred to as "Money Line" odds) reveal the amount you must wager or can win on any selection based on a $100 increment. The favoured outcome is always displayed as a negative number.
Example: If the odds offered on a particular outcome are -110, it means that in order to 'win' $100 you would need to bet $110. If the odds are +110, it means that if you wagered $100, you would win $110. In this example you would calculate your payout by also adding your initial stake (wager).
With Fractional odds, the numerator represents the amount to win from the wager amount shown in denominator. Example: Odds of 1/3 mean that bettor would win $1 for each $3 staked (thus equal to 1.33 in decimal format), and 2/1 mean that bettor wins $2 for each unit staked (thus equal 3.00 in decimal format). So, with a stake of $100, potential win on first bet is $133.33, and on the second bet, potential win is $300.
To change the odds format, use the odds format selector found near the bottom of the left navigation bar and select your preferred format from the drop down menu.
Promotions offering opportunities to get Sports Freebets are offered frequently, including the Bet-Back Bonus! To review the availability and details of any Sports Freebet promotion, check the Sports Promotions page.
There are several ways to view the Sports Freebets available to you. Once logged in to your account:
1. Click on the 'My Account' link at the top right corner of the page. Sports Freebets will be visible under the Token Balance section.
2. Click on the 'My Account' link at the top right corner of the page. Click on 'My Promotions'. Sports Freebets will be visible under Promotions Earned area.
Click on the Bet Slip. Sports Freebets are visible near the bottom of the Bet Slip.
When a selection(s) is added to the Bet Slip that meets the conditions of your Sports Freebet, a 'tick box' will appear near the bottom of the slip with the Name and value of the qualifying Sports Freebet. Once the Sports Freebet 'Tick Box' is checked, it will be used towards your bet purchase. You must enter the amount of the Sports Freebet (or a higher value) into the wager amount box in order to successfully place the Sports Freebet.
You must use the entire value of a Sports Freebet token on one bet.
It is possible to add additional money from your wallet to a Sports Freebet amount to increase the size of your wager as long as the conditions of the Sports Freebet are met in one of your picks (e.g. for an NHL Freebet - and an NHL bet has been selected), other picks can be added for a parlay bet (subsequent to all applicable betting rules). For example, a $10 NHL Freebet Token could be used to make a $10 parlay bet with one NHL pick, one NFL Football pick and one EPL Soccer pick.
Yes, your Sports Freebet balance will be separate from your other tokens.
No, only Freebets that appear in My Account can be used for Sports bets.
A Sports Freebet Token must be spent on either a single bet or a parlay bet within a single transaction on the Bet Slip. It is not possible to use a Sports Freebet Token across multiple bets on your Bet Slip. For example, you are not able to use $5 of a $10 Freebet token towards a Single bet and the remaining $5 of the token to a parlay bet.
It is not possible to use a Sports Freebet and wager LESS than the value of the Sports Freebet. For example, you are not able to use a $10 Freebet on a $5 bet.
When you win a bet for which you have placed using a Sports Freebet, only the prize amount of that bet will be returned to your wallet. The value of your Sports Freebet Token will NOT be returned to your wallet.
Only one Sports Freebet may be used on the Bet Slip in any transaction.
Yes, you may use both cash and a Sports Freebet to complete a Bet Slip. For example, if the final Bet Slip amount is $20 and you use a $10 Sports Freebet, $10 will be deducted from your wallet.
No, there are no wager requirements for a Sports Freebet.
Not necessarily. Sports Freebets earned through promotions and offers may be used for every possible bet or scaled down for use on one specific line or sport only. The Sports Freebet earned will always be outlined in the terms and conditions of the promotion or offer. What you can use your Sports Freebet on is outlined in 'Token Balance' in My Account.
Draws for National games like LOTTO MAX, LOTTO 6/49 and DAILY GRAND take place in a secure location in Toronto, Ontario, and are conducted by the Interprovincial Lottery Corporation (ILC). These draws use a computerized draw system..
Draws for Regional games like WESTERN MAX and WESTERN 649 and EXTRA take place at Western Canada Lottery Corporation (WCLC) headquarters in Winnipeg, Manitoba. These numbers are drawn on stand-alone computerized draw machines.
The draw process is supervised by internal and external auditors. Strict controls and security measures are in place for every draw. More details about the draw processes are available here.
Click here to watch animated draw results for LOTTO 6/49, LOTTO MAX AND DAILY GRAND on WCLC.com.
The purchase cut-off time is 9:30pm CT the evening of the draw.
Lottery ticket sales for all games are unavailable early each morning during the system closure period from 4:00am CT until 5:00am CT. National lottery games like Lotto Max and LOTTO 6/49 are also unavailable daily from 6:09am until approximately 7:00am CT for system maintenance.
Lottery ticket sales for all games are also unavailable on November 11 until 1:00pm CT, and from 9:30pm CT on December 24 until approximately 6:30am CT on December 26.
If you see a system closure notification please check back to purchase your tickets.
Winning numbers are made available as soon as possible following the draw. Delays in posting results can occasionally occur, such as when multiple draws are held. Example: a Lotto Max draw that includes multiple MAXMILLIONS.
No. Lottery tickets purchased on PlayNow.com cannot be cancelled.
No, tickets purchased on PlayNow.com cannot be checked at the self-serve Ticket Checker or lottery terminal at any Lottery Ticket Centre, nor can they be checked using the scanner within the WCLC Lottery Manager app. PlayNow.com makes checking your tickets easy by automatically notifying you of a win.
Congratulations, you've won!
PlayNow.com Lottery winners receive a courtesy email notification about their win. Refer to your email for the next steps in completing your prize claim.
You can double-check you win by logging in to your PlayNow.com account or by contacting Customer Support at 1-877-706-6789.
If your prize is $1000.99 or less, your prize will be automatically deposited into your PlayNow.com account.
If your prize is $1001 or more, or a merchandise prize, your notification will instruct you to contact the Western Canada Lottery Corporation (WCLC) who will guide you through the prize claim process.
For questions about the prize payout process on PlayNow.com, contact Customer Support at 1-877-706-6789.
If you've won a Free Play, you will be notified of your win by email. You will receive a free Quick Pick ticket, which will be automatically entered for the next draw. If you have won multiple Free Plays, you will receive that number of free Quick Pick tickets for the next draw.
You must initiate the prize claim process within one year of the draw date. To review your lottery purchases, log in to your PlayNow.com account and go to your My Tickets page.
No, all prizes won with Lottery tickets purchased on PlayNow.com are awarded through PlayNow.com. Login and check the My Tickets page to see whether you have won. PlayNow.com makes claiming your prize easy by automatically notifying you of your win and by coordinating the deposit of your win into your PlayNow.com account.
No, tickets purchased on PlayNow.com cannot be checked at the self-serve Ticket Checker or Lottery terminal at any Lottery Ticket Centre. PlayNow.com makes checking your tickets easy by automatically notifying you of a win.
There is no need to print or sign your online Lottery ticket. Because you purchased your ticket on PlayNow.com, we are able to identify you as the rightful owner of your ticket and any prizes associated with it. Your numbers will be automatically checked for you, and you will be notified of any wins with a courtesy email.
Currently all tickets purchased on PlayNow.com are associated with the named account holder only. PlayNow.com does not advise using your PlayNow.com account to purchase tickets on behalf of others or to coordinate group purchases or group buying agreements.
Whether or not there are MAXMILLIONS draws, your My Tickets page will identify any prizes a Lotto Max ticket may have won – whether on the main winning numbers, MAXMILLIONS winning numbers, or even on an EXTRA number entered on that ticket.
Lotto Max was updated as of the May 14, 2019 draw! Changes to the game included:
- The Lotto Max jackpot cap was increased – jackpots can now grow as large as $70 Million
- A second weekly Lotto Max draw was added – now draws happen Tuesday and Friday
- A 50th number was added to the matrix
- There are two new Lotto Max prize categories: 5/7+ and 4/7+
We expect that MAXMILLIONS draws will be offered about ten times a year. Of course, this depends on how often smaller Jackpots are actually won, and can vary.
Like with LOTTO 6/49, any Lotto Max Jackpot amount not won carries over and is added to the Jackpot amount generated by sales for the next draw. The difference, however, is that once the Lotto Max Jackpot reaches $50 Million, additional $1 Million prizes (MAXMILLIONS) may become available. Jackpots may also continue to grow up to a maximum of $70 Million. Additional Jackpot value and MAXMILLIONS prizes generated by sales not won are added to the Jackpot and/or MAXMILLION amounts available for the next draw. However, please note that the Rollover does not take into account any guarantee which the Interprovincial Lottery Corporation (ILC) may have given as to the Jackpot or MAXMILLIONS.
The seven $1 Million prizes that were not won will be added to the Jackpot pool for the following draw.
LOTTO 6/49 is now even better, and yes you have even more chances to win! LOTTO 6/49 is still the same great game, but as of September 15th, 2013, LOTTO 6/49 also offers:
- $1 Million Guaranteed Prize Draw, drawn only from tickets sold
- Jackpots starting at $5 Million
- New Free Play prize category: Match 2 numbers to win
- Better overall odds of winning: 1 in 6.6 to win any prize!
- More ways to win for $3 per play
The minimum prize on LOTTO 6/49 is a Free Play by matching two main numbers on one line.
For every $3 LOTTO 6/49 play on your ticket, you will also receive a 10-digit Selection for the Guaranteed $1 Million Prize Draw at no additional cost. Guaranteed $1 Million Prize Draw Selections will appear as a range and each Selection is a separate chance to win. For example, a ticket with five boards played will show the Guaranteed Prize Draw Selection as 12345678-01 to 12345678-05.
One winning selection will then be drawn only from those issued to guarantee there is a single winning ticket for each draw. The Guaranteed $1 Million Prize Selection is drawn separately from the main LOTTO 6/49 draw.
No. Guaranteed Prize Draw Selections are unique, so no two tickets can share the same number.
To win, your number must exactly match the winning number drawn. There are no subsidiary prizes.
As of October 12th, 2014, WESTERN 649 is now bigger and better!
The new WESTERN 649 offers a $2 Million jackpot! The overall odds of winning a prize are now 1 in 6.62, and there are more prize categories than ever!
When you purchase a WESTERN 649 ticket you will receive one 6-number selection for $1. You can select a Quick Pick or choose your own numbers.
The new WESTERN 649 offers a $2 Million jackpot! WESTERN 649 also offers a new Free Play prize category – match 2 main numbers to win, and a new $3 prize category – match 2 main numbers plus the Bonus to win. Click here for a complete list of available WESTERN 649 prizes.
Sales for the new WESTERN 649 begin October 12th, 2014. Any WESTERN 649 tickets purchased on or after October 12th, 2014, will be eligible to win any of the new WESTERN 649 prizes. Click here for a complete list of available WESTERN 649 prizes.
The first draw for the new WESTERN 649 will be held on October 15, 2014.
Yes! PlayNow will continue to send you a courtesy email notification if you win any lottery prize.
If you have a Multi-Draw or Never Miss a Draw subscription for WESTERN 649, your subscription will automatically carry forward to the new game format. This means you will continue to be eligible for all new WESTERN 649 prizes.
As always, if you would like to make any changes to your Lottery Subscription on PlayNow.com, you may do by logging in and visiting the My Tickets page.
WESTERN 649 is available only in the Prairie Provinces and the Territories.
To win or share the $2 Million Top Prize for the main draw, one of your selections must exactly match all seven main winning numbers drawn for the eligible draw date. There are also subsidiary prizes to be won for matching as few as three of the winning main draw numbers on one line of your ticket.
To win or share one of the additional $1 Million prizes, you must exactly match all seven numbers from one of the seven additional sets of winning numbers. There are no subsidiary prizes.
WESTERN MAX was updated as of the May 14, 2019 draw! Changes to the game include:
- WESTERN MAX now offers 14 Prizes of $1 Million (up from the previous 7 Prizes)
- A second weekly WESTERN MAX draw was added – now draws happen Tuesday and Friday
- A 50th number was added to the matrix
- A new 3/7 match Free Play prize category was added
Because it's only available within the Prairie Provinces and Territories, WESTERN MAX has about 15% of the player base of the national lottery games like Lotto Max and LOTTO 6/49. The game was therefore designed to offer the same Top Prizes to players on every draw. If WESTERN MAX had been designed with rolling jackpots, those jackpots would have started at a much lower level. With WESTERN MAX's current structure, a $2 Million Top Prize and fourteen $1 Million prizes will always be available, whether or not some or all of them were won the week before. The weeks when the Top Prizes are not won essentially pay for subsequent prizes when there is a winner.
The annuity prizes on DAILY GRAND are true "for life" prizes and will last for the lifetime of the winner. There is no set maximum on the length of the payments but there is a minimum of 20 years. Should the winner pass away before 20 years have passed, their identified beneficiary will receive the commuted value of the remaining payments for the balance of the 20 years.
Yes, the top prize winner can choose a single payment option of $7 million in place of a top prize annuity payment. The secondary prize winner can choose a single payment option of $500,000 in place of the secondary prize annuity payment.
The annuity option is not available for multiple winners. Instead, each winning ticket equally shares the lump sum ($7 million top prize). This also applies for the secondary prize in which each winning ticket equally shares the lump sum ($500,000 secondary prize).
DAILY GRAND does not offer a jackpot as a top prize. Instead it is a fixed matrix game that offers a $1,000 a Day for Life annuity as a top prize. All of the DAILY GRAND prizes are set amounts.
A computerized draw system that uses a random number generator (RNG) will complete the DAILY GRAND draw. This is the same RNG that is used for other national lottery games.
The GRAND NUMBER is the sixth number drawn for DAILY GRAND and is selected from a number field of 1-7. The GRAND NUMBER is not a Bonus Number and cannot be used in place of one of the five main numbers.
If you say YES to EXTRA and are playing a Multi-Draw (i.e. more than one draw), the EXTRA numbers will be different and randomly generated for each draw.
No. The EXTRA only pays for matching all 7 digits, or the last 1, 2, 3, 4, 5 or 6 digits, in the correct order.
In order for the EXTRA number to be eligible for a draw, the word "ENTERED" must appear along with the EXTRA number. If it reads "NOT ENTERED" you wouldn't be eligible for an EXTRA prize. You should also make sure the winning EXTRA number corresponds to the date on your ticket.
A Lottery Subscription allows you to purchase tickets for your favourite Lottery games for multiple consecutive draws.
On PlayNow.com, a Lottery Subscription gives you two options to schedule the purchase of a Lottery ticket on PlayNow.com. You can specify a set number of draws (from 2 – 104 consecutive draws) or choose Never Miss a Draw. Learn more about Lottery Subscriptions.
As long as you have enough cash and/or Tokens in your account, your Subscription will continue to purchase tickets for you.
You can create a Lottery Subscription for the next 2, 10, 52 (6 months), or 104 draws (1 year) or choose 'Never Miss a Draw.'
'Never Miss a Draw' will create a Lottery Subscription that will continue until you decide to stop your Lottery Subscription. This means we automatically purchase Lottery tickets for you before each draw as long as you have sufficient funds in your Account.
If you choose a Quick Pick Package that includes more than one game, you may only be able to select 1 draw or 'Never Miss a Draw.' The frequencies for which you can create the Lottery Subscription will be displayed for you prior to completing your purchase.
If you use Never Miss a Draw, your numbers will be entered into all upcoming consecutive draws as long as your Account contains sufficient cash and/or Tokens or until you stop your Subscription.
The numbers selected when you purchase your Lottery Subscription are played for all draws in your Subscription for all games except for EXTRA.
For any EXTRA plays included in your Subscription, numbers will be different and randomly generated for each draw.
For each Subscription, you can Choose Numbers or select a Quick Pick to have numbers randomly chosen for you.
No. If you chose Quick Pick (including Quick Pick Packages) as part of your Lottery Subscription, the original numbers from the first ticket will be used for all subsequent draws in your Lottery Subscription. The numbers will NOT be randomly generated for each draw in your Subscription.
As long as you have enough money and/or Tokens in your account, your Lottery Subscription will continue to purchase tickets for you. If you do not have enough money in your account before the next draw, your Lottery Subscription will be put on hold and no tickets will be purchased. You will receive an email with directions to replay. To replay your Lottery Subscription for the next draw, deposit money into your account, select Replay on that Subscription on the My Subscriptions page and complete your purchase.
To avoid missing any draws please ensure you have sufficient funds in your account for each draw.
The lottery games in your Lottery Subscription will be purchased on a draw-by-draw basis around 10:00am CT on:
- Wednesday & Saturday: Lotto Max and WESTERN MAX
- Thursday & Sunday: LOTTO 6/49 & WESTERN 649
- Tuesday & Friday: DAILY GRAND
It's easy. Just login to PlayNow and go to the My Subscriptions page. Then, find your Lottery Subscription and choose Stop.
Replaying your Lottery Subscription is simple. Just login to PlayNow and go to My Subscriptions page and select Replay on the Lottery Subscription that you want to replay. Then all you have to do is complete your purchase.
If you're replaying a Lotto Max Subscription, your first set of numbers will be replayed but the second and third set of numbers will be auto-generated after you've completed the purchase.
Yes. You are welcome to use both the Lottery ticket subscription service offered by WCLC, as well as Lottery Subscriptions on PlayNow.com.
Please note that the courtesy email notifications for any wins that you receive from PlayNow.com will only reflect wins from tickets purchased on PlayNow.com.
Yes, you can create a Lottery Subscription for your favourite Quick Pick Package. The frequencies for which you can create the Lottery Subscription will be displayed for you prior to completing your purchase.
Occasionally we update the contents of our multi-product Quick Pick Packages. If your subscription was for a package that has been retired, you will not be able to replay that Subscription after it ends.
Don't worry, you can still build your own Lottery Subscription by selecting the games and number of tickets you want and then click the number of draws you want or "Never Miss a Draw".
Bingo games are played on the PlayNow.com site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their Bingo cards. Numbers are called and shown on the screen in the call board area. Numbers are automatically marked on your cards (or "tickets") unless the settings are changed to manual daub .
Each Bingo game (or "draw") continues until a Full Card win occurs. If more than one player wins at the same time, the prize will be shared equally amongst them.
The Suite 75 and Coast to Coast rooms use the traditional 75 ball variant bingo.
Select the Play Game button from the Bingo pages.
Once the Bingo window is open, click the mini game you want to play.
Players from BC, Manitoba and Quebec contribute towards mini game jackpots when they play a particular mini game that has a jackpot.
No, the mini game jackpots standalone to that game only. Contributions come from players in BC, Manitoba and Quebec.
Bingo and mini games are open 24 hours a day 7 days a week.
A minimum of two players is required for a Bingo draw to be played. If you have purchased card(s) in a draw and there are less than two players, the game will be cancelled and your purchase will be refunded to your PlayNow.com Account.
A pop-up with winners and prizes will momentarily appear above the ticket area to inform all players immediately after a prize has been won.
Each Bingo room has a progressive jackpot in which a percentage of all sales are added to the jackpot. The jackpot is won or shared by the first player(s) to get blackout within the specified number of ball calls.
In the event that a Bingo game or jackpot is discontinued, the funds from that jackpot will be added to an unclaimed prize fund. This fund grows with unclaimed prizes from all lottery games we offer and is used to fund special or bonus lottery prizes. In this way, the money always goes back to players.
PlayNow.com may occasionally add funds to the progressive jackpots.
If more than one player wins the jackpot at the same time on the same game, the jackpot will be shared equally amongst them.
Computer or internet connection problems will not affect the game outcome. After you purchase your game, if your play is terminated in any way, the result of your play will still stand.
For Bingo games, if you return to the game before the draw is over you can view the remainder of the draw. If you return to the game and the draw is over you can view the results in your Account History in your PlayNow.com player profile.
No, once a player confirms a Bingo purchase it cannot be cancelled.
In a single Bingo game you may buy anywhere between 1 to 60 "tickets" each of which consists of a single card.
Yes, use the Autobuy button in the Bingo game window to buy up to 60 tickets for up to 10 consecutive games as you wish.
A chat alias is a name that players choose to represent themselves in Bingo. Your chat alias must be unique, may be from 6 to 10 characters long using letters and numbers and may include periods, spaces or underscores (".". " " or "_") as special characters. Your chat alias will be shown in the chat window when you are in a Bingo game. If you win a prize, your chat alias and prize amount will be displayed for other players to view. To play Bingo and mini games or to chat with other players, you need to create a chat alias.
Chat Moderators are present in the Bingo chat rooms to ensure chat conversations are fun and appropriate, play Chat Games, and answer Bingo questions. Chat Moderators also respond to any issues that occur during chat such as offensive behaviour.
For more information regarding Chat see the Bingo Community page.
Click the drop-down on the top, left of the chat area to switch from the English to the French chat room. The default chat room will be the English chat room.
Chat Games are provided as a way for Bingo players and chatters to have more chances of win a prize and provide extra entertainment while playing Bingo. A chat prize is awarded in chat to active players who are playing Bingo at the time the Chat Game is run.
For more information regarding Chat Games see the Bingo Community page.
The MC will announce in chat before a Chat Game is going to be played and will explain the mechanics and rules of the particular Chat Game.
If the Chat Game is a number game, the MC will then ask the players for their numbers before starting. Each player must submit the numbers they wish to play, following the MC's instructions and submitting them in the same format requested by the MC. They will have until a few moments before the Bingo game starts to do so.
The MC's decision on which Chat Game is played, when, and who is a valid participant, is final.
The deadline for participation ends as soon as the MC types "NO MORE ANSWERS" or something similar to that message. Any player who submits their numbers after this moment will be disqualified from this Chat Game.
To claim the prize when the chosen numbers are called, or when submitting a trivia answer, the player must type the Chat Game's word in capitals and with three asterisks on either side. For example: ***TRIVIA***
Any player that does not place the asterisks exactly as instructed by the MC on duty when submitting numbers or claiming a prize, will not be considered for that Chat Game.
To be able to participate in the Chat Games and be eligible to win a prize, it is essential that the player has purchased at least one ticket for the Bingo game in progress.
Only active players, specifically those who have made a deposit in the last 7 days, will be eligible to win a Chat Game prize.
In order for a Chat Game to be played, there must be a minimum of 5 players having purchased tickets for the Bingo game in play at the time the Chat Game is run.
So that everyone has an equal opportunity to win, the winner of a Chat Game must sit out of the next Chat Game. This player will be able to participate again after this game.
Chat prizes are awarded in accordance with the Chat Game Rules by the Chat MCs.
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GameSense is an innovative approach to responsible gambling resources, designed specifically with players in mind. By combining responsible play education, information about all of our games and the risks associated with gambling, you'll be able to make educated decisions that will help make sure your play is balanced by informed choice.
Call the Manitoba Problem Gambling Helpline at 1-800-463-1554.
There are a variety of safeguards and controls throughout the PlayNow.com site. These include:
- Weekly Deposit Limit: Maximum transfer amount by a player into their account each week is set at $9,999
- Session log: Time and amount spent available at all times
- Purchase history: Tickets purchased and amount spent for the past 52 weeks
- Age control: 18+ and data verification using one of Canada's major credit bureaus
The program enables you to voluntarily exclude yourself from accessing PlayNow.com, for a pre-determined amount of time. Research has shown that when Voluntary Self-Exclusion is combined with treatment, it can be one of the most effective means to stop gambling.
You can enrol in the program directly on PlayNow.com.
- Log in to PlayNow.com
- In the "My Accounts" section, go to Self-Exclusion.
- Follow the instructions and complete the four-step process.
Once you have enrolled in the Voluntary Self-Exclusion Program, you will not be able to revoke your enrolment.
Self-exclusion starts the moment you sign up and lasts for the period of time chosen by you. Voluntary Self-Exclusion can't be revoked. It ends when the agreed upon exclusion period ends and you have fulfilled any Manitoba Liquor & Lotteries' re-entry requirements.
Once you have completed the online self-exclusion registration, Manitoba Liquor & Lotteries' will cancel your Player Account and pay out any unredeemed cash in your PlayNow.com account.
When you enrol in the Voluntary Self-Exclusion program on PlayNow.com, the funds in your PlayNow.com account will be withdrawn and refunded back to you. For more information on this please click here.
Any outstanding sports bets or futures will not be refunded. Outstanding poker tournament registrations will be cancelled and will not be refunded.
Any Multi-Draw lottery tickets and Never Miss a Draw Lottery Subscriptions will be cancelled. If a ticket has already been purchased for the next draw, that ticket will remain valid. If a win is registered on such a ticket, you must contact Customer Support at 1-877-706-6789 to make arrangements.
The length of the exclusion is up to you. Choose from:
- 6 months
- 1 year
- 2 years
- 3 years
It's understandable to want to help a loved one who is in trouble. However, only the person seeking exclusion can sign up. No one can do it for them.
The intent of the Voluntary Self-Exclusion program is to reduce temptation by prohibiting you from entering an environment where you may be inclined to engage in an activity you have personally identified as a problem. Enrolling in the Voluntary Self-Exclusion is a commitment you make to yourself and it is a commitment that we support; therefore the contract cannot be revoked.
Although "good luck" and "best of luck" are common expressions of goodwill, the idea of "lucky numbers" is a myth. Lottery games are games of chance, and the outcome is entirely random. Using "lucky numbers" can make playing lottery games more fun, but it won't improve your chances of winning. Your odds are the same, no matter what numbers you play.